Talk Trillium - how we involve patients and families in the care that we provide

Today, join us as we talk about our commitment to an excellent patient experience. We’re talking to Patient Relations and the Family Partnership Council about the programs and resources we have for our patients and their families, and how open communication between our patients and allied health teams is the best way to ensure we provide the greatest care possible.
Have a question for the community Q&A? Send it in at talk.trillium@trilliumhealthpartners.ca
Host
Patti Cochrane: Senior VP and Chief Innovations Officer, Trillium Health Partners

Segments & Guests
1:00 Patient Declaration of Values and the Patient and Family Partnership Council
Sandy Dayes, Manager, Patient Relations
Ratna and Anil Tailor, Committee Members, Patient and Family Advisory Council

16:25 Innovation: Senior and Adult Mental Health Murals
Jaquii Anderson, Manager, Inpatient Adult Mental Health
Rene Turner, Manager, Seniors Mental Health

26:20 The Importance of an Exceptional Patient Experience
Robin Horodyski, Director, Medical Device Reprocessing
Jean Truss, Donor and Volunteer

Faces of Trillium: Meet Our Team Members and Learn About What They Do!
Spiritual Care at THP
Jeff Brown, Hospital Chaplain, Mississauga Hospital

Patient Focused Meal Planning and Nutrition
Ann Hill, Team Lead, Diet and Nutrition Tech

Community Q & A
49:30 What do midwives do?
49:45 Do you have to have a home birth if you use a midwife?
50:23 How do hospitals and midwives work together?
50:56 If you’re planning a home birth can you still go to the hospital?
51:43 Can a midwife discharge their clients?
52:15 What kind of post-partum care do midwives provide?
52:54 How can I help my child prepare for a hospital procedure?
53:28 What is the role of a Child Life Specialist?
53:52 How does play help children cope when they are sick or in the hospital?
54:11 How can my child readjust to their normal life and school after a hospital stay?
54:41 My child is terrified of needles. How ca I help reduce their fears?
http://www.abs4mom.com/2016/02/25/talk-trillium-how-we-involve-patients-and-families-in-the-care-that-we-provide/
#PostpartumDiet
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